Skills & Capabilities
Breadth Across Delivery, Capability, and Systems
This section shows both how I work and what I use. Some categories are tool-heavy, others are capability-led, but they all form part of the same operating style: practical, systems-minded, and built to reduce friction.
Frontend
Building clear, functional interfaces for web applications and internal tools.
Capabilities
Interface design and implementationDesign systems and reusable componentsProduct refinement
Tools
Backend
Designing the logic, data flows, and systems behind applications and tools.
Capabilities
Workflow and business logic designInternal toolingAPI and integration design
Tools
+1
CRM & Automation
Designing CRM workflows and automations that improve service.
Capabilities
CRM solution designAutomation strategyCase management and service improvementReporting and operational visibility
Tools
+1
Learning & Development
Designing practical learning programs that help people perform better.
Capabilities
Onboarding designLearning program designLearning operationsLeader enablement
Tools
These are the areas I am proficient in and work across most often, not an exhaustive list of every tool or domain I have touched.
Up Next
Case studies and write-ups of key work